Features & Facilities

The Versova – Andheri – Ghatkopar corridor extends from Versova to Ghatkopar. Route length is 11.4 km long with 12 stations and a depot at D N Nagar en route. Mumbai Metro runs on a dedicated elevated corridor and has the highest levels of comfort for commuters viz. fully air-conditioned world class coaches, provision for lifts and escalators at stations, modern automatic fare collection system, highest levels of commuter security systems etc.

Station Facilities

The following facilities are available at all metro stations.

ESCALATORS

Escalators are available from road level to concourse levels and from the concourse level to platform level for convenience of commuters.

ELEVATORS

Elevators are available at all metro stations, especially for senior citizens, unwell or specially abled commuters and pregnant women.

TACTILE PATH

Tactile paths are provided for the visually impaired commuters, to guide them through out their metro journey.

RAMPS

Ramps are provided for easy access to elevators to help passengers on wheelchair.

WHEELCHAIRS

Wheelchairs are available on demand at all metro stations to cater to the needs of the commuters. Ramps are provided right next to the elevators to help commuters on wheelchairs to access the elevators.

FIRST AID

First Aid services are available at all metro stations to cater to the needs of the commuters.

WASHROOMS

All stations have separate washrooms for ladies, gents and specially abled commuters.

WATER COOLERS

Drinking water is available at all stations for the convenience of commuters.

PIDS (Passenger Information Display System)

Real time updates on train services, timings, disruptions etc are provided through the PIDs.

PAS (Passenger Announcement System)

Real time announcements are made through PAS.

SIGNAGES

Signages are available at metro stations with information about directions, entry and exits, layouts, utilities etc.

CUSTOMER CARE

Customer Care counters are located at all metro stations. Commuters can avail metro related information or assistance from these counters.

F&B FACILITIES

Various food and beverage facilities are available to commuters at metro stations.

CONVENIENCE STORES

Convenience stores are available at all the metro stations.

PHP (Passenger Help Point)

2 PHPs are available at platforms for commuter to contact the station controller directly in case of an emergency.

EMERGENCY EVACUATION

There are emergency evacuation signages at all stations which will assist commuters in terms of information required for evacuation during emergencies.

PESP (Platform Emergency Stop Plunger)

There are PESPs located on each platform. This plunger enables a commuter to stop an incoming train during an emergency.

BANK ATM

ATMs are located at all metro station for the convenience of commuters.

Train Features

All Trains are Air conditioned
Train Capacity is 1500 commuters in a 4 coach train (expandable to 2250 in a 6 coach train) Fire retardant interiors with stainless steel car body.
Provision for commuter driver communication.
Facilities for specially abled commuters. Provisions in trains include designated space for commuters using wheelchair.
Black Box (like airplanes) to record all vital information (1st time in metro train in India).

Cleaning & Sanitization of Station and Trains

1) Cleaning & Sanitization of Station

The VAG corridor stations are of open design and natural ventilation is available. Thus, these have less risk than indoor areas due to air currents and exposure to sunlight. Therefore, cleaning and disinfection efforts in these areas are targeted to frequently touched/contaminated surfaces such as AFC gates, ticket counters, escalator hand rails, staircases railing, lift buttons, platform seats etc.

AFC GATE

LIFT

TICKET COUNTER

CONCOURSE FLOOR

STAIRCASE RAILING

ESCALATOR RAILING

PLATFORM FLOOR

2) Cleaning & Sanitization of Trains

Regular train cleaning is done as per nominated frequency. Additionally, the train interior is disinfected at night and at the end of every round trip. The frequently touched areas inside the saloon, such as grab rails, grab poles, grab handles, draught screens, draught screen poles passenger seats, doors surface from inside are disinfected. The train driving cab is disinfected on every crew change.

FLOOR

GRAB HANDLE

GRAB POLE

GRAB RAIL