Real time tracking of theft incidents and apprehending the perpetrator
On 21st December 2018, a lady commuter had left her wallet in a retail outlet & when she returned to fetch her wallet, it was missing. Security team on investigation and close scrutiny of video images identified the person who had picked up the wallet. Later that evening when the miscreant arrived at the Metro station, she was confronted by the Security team; she apologized for her conduct and returned the wallet back.
On 24th October 2018, an alert lady guard Parvati Golshinge found a miscreant unzipping the backpack of a commuter and stealing his belongings. Parvati ran towards the miscreant and nabbed him before he could flee. Soon she was assisted by a fellow commuter in handing the miscreant over to the security team and was later booked with the Police.
On 24th September 2018, the security official received a complaint about a missing mobile phone of a commuter. A quick scrutiny of the video recordings led the security investigators to two miscreants who were still in the Metro system. Their movement was tracked and the moment they de-boarded, they were challenged by the security team positioned at the Station. The miscreants tried to flee but were chased by the security personnel and nabbed. The complaint was registered at the Police station.
Prevented suicide attempt
On 30th August 2018, lady security guard Sunita Ahire deployed at WEH Station noticed a 33 year old man moving around suspiciously. She kept a constant vigil on that person. Noticing that the person climbed on the railings with intent to jump down to the road level, Sunita Ahire ran and clung on to the feet of the man thereby preventing him from jumping off. She cried for help and other onlookers joined in to pull the man to safety. For her courage and presence of mind, Metro Management bestowed on her the “Metro Rakshak” medal.
Averted major injury to Commuter
On 19th April 2017, at Asalpha station, a lady commuter’s foot got stuck in the gap between the platform and the train. MSF lady guard, Komal Bhosale, who was off duty and proceeding home, rushed to her rescue and removed the trapped foot before the train could move. The guard’s swift action saved the commuter from grave injury. Mumbai Metro One recognized the guard’s act of valour and presence of mind and bestowed on her the “Metro Rakshak” medal.